SERVICE/ REPAIR ONE YEAR WARRANTY 

We offer a twelve (12) month warranty on the service or repair done to your watch.  In the event of a fault covered by this warranty, we will, at our discretion and without cost, repair or replace any spare parts and/or rectify any faults as identified by our customer service. All other rights resulting from the faulty execution of our services are expressly excluded. This warranty does not cover normal wear and tear or damage caused by accidents, lack of care or negligence. This warranty is rendered void if the work is carried out on the watch by persons who are not authorized to do so by Care by Chronos.

   

PURCHASE WARRANTY

Chronos Boutique is an authorized retailer of the brands it represents.

The individual manufacturer warrants all Timepiece watches to the original consumer for a period of two (2), three (3) and five (5) years, depending on each specific brand and its policies from the date of purchase.  Each purchased watch is free of defects in materials and workmanship under normal use. This warranty does not include wear or deterioration of the case, strap, bracelet, and crystal (lens), as well as water damage, unless marked "water resistant". This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship. Any other forms of warranty given to you by the retailer is her/his responsibility.

 

IMPORTANT NOTICE FOR AUTOMATIC WATCHES:

Automatic watches MUST be worn for at least eight (8) hours each day to ensure it is fully wound. An automatic watch will only wind when the watch is on your wrist and your arm moves. Winding the watch by the crown will put power on the spring but not enough to allow the watch to function fully. If your watch stops overnight or loses time it means it is not being fully wound.